Brand Overview
Metropolis Casino is an online gaming platform that was established in 2006. It has been operating for over 15 years, providing a wide range of games to its customers from all around the world. The casino is owned by TGP Europe Limited, a company registered in Malta, play for free which also owns several other online casinos and sportsbooks.
The Metropolis Casino brand operates under two licenses: one issued by the UK Gambling Commission (UKGC) for players from the United Kingdom, and another license obtained from the Malta Gaming Authority (MGA) for customers worldwide. The casino’s website is available in multiple languages, including English, German, Spanish, French, Italian, Portuguese, Russian, Chinese, and Polish.
Registration Process
To start playing at Metropolis Casino, users need to go through a straightforward registration process that consists of several steps:
- Username : Upon visiting the casino’s homepage, players are required to enter their desired username.
- Email Address : The next step is providing a valid email address for communication purposes and receiving promotional offers.
- Password : A strong password must be created to secure access to the account.
- Personal Details : In the following steps, users need to provide basic personal details such as first name, last name, date of birth, country of residence, phone number, and address.
- Account Verification : To verify their identity, players are asked to upload a scanned copy or photograph of a valid government-issued ID (passport, driver’s license, national ID) and proof of address (utility bill, bank statement).
Once all steps have been completed and the account is verified, users can proceed with making an initial deposit. The minimum required amount for deposits varies depending on the chosen payment method.
Account Features
Players at Metropolis Casino have access to several features once their accounts are active:
- Multiple Payment Methods : Deposits can be made using various options such as Visa, Mastercard, Skrill (Moneybookers), Neteller, Paysafecard, EcoPayz, and EntroPay.
- Transaction History : A record of all transactions is maintained in the account area for users to monitor their payments history at any time.
- Withdrawal Limits : Minimum withdrawal amounts range from €10 to €50 depending on payment methods used. Some e-wallets (such as Neteller, Skrill) have no maximum withdrawal limits.
Bonuses and Promotions
To attract new players or reward existing customers, Metropolis Casino offers various bonus promotions:
- Welcome Bonus : A 100% match-up to €300 for the first three deposits.
- Daily Reload Bonuses : Players receive a daily reload offer of 50% up to €250 on every day of the week (Monday to Friday).
- Bonus Tournaments : Regular tournaments with cash prizes and free spins are available for participating players.
Payments and Withdrawals
Payment transactions at Metropolis Casino undergo regular audits to ensure timely processing. Withdrawal times vary depending on payment methods:
- E-wallets: typically between 24-72 hours
- Credit/Debit cards: from 3 to 7 business days
- Bank transfers (EUT) may take up to 5 working days
The maximum daily withdrawal limit for players is €10,000.
Game Categories
Metropolis Casino features a vast library of over 1,500 games covering several categories:
- Slots : Classic 3-reelers and modern video slots from numerous software providers.
- Table Games : Roulette (European, French), Blackjack (classic, progressive), Baccarat, Craps.
- Video Poker : Multiple variants including Deuces Wild and Jacks or Better.
Software Providers
The casino’s library is supplied by several reputable game developers:
- Microgaming
- NetEnt
- WMS
- NextGen Gaming
- Evolution Gaming (live dealer)
Games are available for instant play without the need to download software. Users can choose from two main categories: Instant Play and Download, which includes access to mobile games.
Mobile Version
The Metropolis Casino website has a responsive design allowing it to be accessed on various devices with an internet connection:
- iOS Devices : Players using Apple’s operating system may download the casino app directly through their App Store or by visiting the site from their Safari browser.
- Android Phones and Tablets : Android users can access the site via Google Chrome, Mozilla Firefox, etc. No downloadable app is required.
The mobile-optimized website offers an optimized gaming experience on both smartphones and tablets, allowing for seamless navigation and playability of games through touch controls or virtual mouse simulations in a pinch.
Security and License
Metropolis Casino takes security very seriously by implementing robust safety measures:
- 128-bit SSL Encryption : Protects players’ sensitive information from unauthorized access.
- Random Number Generators (RNG) : Used to create fair outcomes for all games, ensuring that each bet has an equal chance of winning.
As previously mentioned, the casino holds two licenses issued in compliance with strict regulations and monitoring by:
- UK Gambling Commission
- Malta Gaming Authority
Customer Support
Metropolis Casino offers 24/7 assistance through multiple channels for user convenience:
- Email : Contact support@metropolcasino.com or submit a form on their website.
- Live Chat : Instant messaging service available within the site and mobile app, accessible via an icon in the top right corner of every page.
Additionally, comprehensive FAQs and an extensive Help Guide are available to answer general questions about registration, deposits, games rules, bonuses, withdrawals, and other account-related issues.
User Experience
New users typically navigate through these steps:
- Registering for a new account
- Navigating the game library
- Setting up preferred deposit methods
- Exploring available promotions
For regular players, it’s about managing bankrolls, monitoring bonus offers and selecting next games to play.
Performance
In terms of overall performance, Metropolis Casino has a solid reputation within the industry for offering fair gaming conditions and smooth customer support:
- Trustpilot : 8/10 rating based on over 1,100 reviews
- Gambling Forum Reviews : Average user score: 7.4/10 from around 200 votes
Overall Analysis
Metropolis Casino stands out in several key areas due to its comprehensive services and commitment to regulatory compliance:
- A wide selection of games from trusted software providers.
- Variety of payment options suitable for most regions worldwide.
- Multiple promotions, bonuses, tournaments and loyalty rewards create a welcoming community environment.
This article aims to provide an exhaustive review based on publicly available information up to date. Changes may occur that are not accounted for in this analysis.
